Read the case given below and answer the questions given at the end.

CASE STUDY-1

Tom Walters recently accepted a new position at his college as the Director of Information Technology. Tom had been a respected faculty member at the college for the last fifteen years. The college- a small, private college in the Southwest-offered a variety of programs in the liberal arts and professional areas. Enrollment included 1500 full-time traditional students and about 1000 working-adult students attending an evening program. Many instructors supplemented their courses with information on the Internet and course Web sites, but they did not offer any distance-learning programs. The College's niche was serving students in that region who liked the setting of a small liberal arts college. Like most colleges, its use of information technology had grown tremendously in the past five years. There were a few classrooms in the campus with computers for the instructors and students, and a few more with just instructor stations and projections systems. Tom knew that several colleges throughout the country required that all students lease laptops and these colleges incorporated technology components in to most courses. This idea fascinated him. He and two other members of the Information Technology department visited a local college that had required all students to lease laptop for the past three years, and they were very impressed with what they saw and heard. Tom and his staff developed plans to start requiring students to lease laptops at their college the next year.Tom sent an email to all faculty and staff in September, which briefly described this and other plans. He did not get much response, however, until the February faculty meeting when, as he described some of the details of his plan, the chairs of the History, English, Philosophy, and Economics departments all voiced their opposition to the idea. They eloquently stated that the college was not a technical training school, and that they thought the idea was ludicrous. Members of the Computer Science Department voiced their concern that all of their students already had state-of-the art desktop computers and would not want to pay a mandatory fee to lease less-powerful laptops. The director of the adult education program expressed her concern that many adulteducation students would balk at an increase in fees. Tom was in shock to hear his colleagues' responses, especially after he and his staff had spent a lot of time planning details of how to implement laptops at their campus. Now what should he do?After several people voiced concerns about the laptop idea at the faculty meeting, the president of the college directed that a committee be formed to formally review the concept of requiring students to have laptops in the near future. Because the college was dealing with several other important enrollment-related issues, the president named the vice president of enrollment to head the committee. Other people soon volunteered or were assigned to the committee, including Tom Walters as head of Information Technology, the director of the adult education program, the chair of the Computer Science department, and the chair of the History department. The president also insisted that the committee include at least two members of the student body. The president knew everyone was busy, and he questioned whether the laptop idea was a high-priority issue for the college. He directed the committee to preset a proposal at the next's month's faculty meeting, either to recommend the creation of a formal project team ( of which these committee members would commit to be a part) to fully investigate requiring laptops, or to recommend terminating the concept. At the next faculty meeting, few people were surprised to hear the recommendation to terminate the concept. Tom Walters learned that he had to pay much more attention to the needs of the entire college before proceeding with detailed information technology plans.

Question:
Q1. What is the socio-technical approach to systems development? Based on the above description explain the approach.
Q2. How do sharing experiences in the form of lessons learned lead to best practices in managing and developing systems?
Q3. What should be the best approach of the above project to be initiated and completed successfully?