Read the case given below and answer the questions given at the end.

CASE STUDY

The Wayward Bus Line

Things had gotten out of hand for Manuela M., the bus dispatching supervisor at the Hometown Transit Authority. Drivers were arriving late for their shifts. Buses were not running on time. There was an inordinate number of breakdowns on the road, which required that the maintainence department send out special buses to continue the route and to tow the the disabled bus back to the dispatching shed. There were also frequent reports of buses not following their specified routes, and skipping scheduled stops on their return trips. On the other hand, many drivers who started their trips on time to the garage late from their runs with unsubstantiated excuses. Nevertheless, they still had to be paid the extra monies that their union contract guaranteed them. In a disturbing number of cases, too, a driver's cash receipts did not conform to the normal expectation of fare collections for a scheduled run.

Manuela had been puzzling for some time over what to do about this deteriorating performance, when the situation was brought to a head by a call from the transit commisioner. "The mayor and I have been receiving far too many complaints from bus riders this year. The complaints include just about everything, including the rudeness of our drivers, being deliberately passed by at a bus stop and unreliable timetables. For my part, l;ve reviewed the expense reports for the last few months and your department is way over budget, specially for overtime. Fare collections are down, too.

"I know that you can't be responsible for everything that's happened, but I do want you to come up with a plan that can put a stop to these irregularities".

"I'll do my best", said Manuela.

Questions
Q1. What can you suggest in the way of control measures that would help Manuela Correct the existing conditions, preferably under preventive and corrective controls?

Q2. Under each heading of preventive and corrective controls, mention the problems/conditions in the case that could be solved best by the particular kind of control.

Q3. Discuss the problems Manuela might encounter when instituting these controls and what she could do to overcome the problems.