Read the case given below and answer the questions given at the end.

CASE STUDY – I

“Ravi’s Interview”

Ravi was elated when he received the call from the Indian National Bank (INB) inviting him for an interview with the Zonal Manager (ZM) at 2.30 in the afternoon next Friday for the post of the Territory Manager for Delhi & NCR. Ravi was that he was not entirely happy with the way his organization (Lovely Consumer Bank - LCB) was treating him. He was performing well yet he was not having a comfortable relationship with his boss, who frequently threatened Ravi with dismissal. INB offered a best-in-class salary structure, good work environment, and provided job security as well. However, INB is a customer centric organization that employed well mannered people and has strict rules on compliance with internal policies and RBI rules and emphasised personal grooming and ethics, yet Ravi felt that his past performance would impress the ZM. Ravi had thought that 40-45 minutes would be sufficient to reach the INB office and he left his house at about 1.50 pm. He reached INB at 2.35 pm and rushed straight to the 10th floor where he found a person dressed in the unofficial INB uniform of white shirt, navy blue trousers and a pale blue tie pacing about the room. He introduced himself as Amit Sharma, the ZM. Ravi apologised profusely for the delay caused by traffic and immediately sat down on the sofa next to the ZM. The ZM accepted his apologies and began. Ravi had dressed to impress and was wearing his favourite mauve shirt and black pant and dress shoes with silver buckles. It being a hot day, he had elected not to wear a tie. The ZM began by asking Ravi about his job at LCB. Ravi tried to make himself familiar to the ZM and spoke in a mixture of Hindi and English, using a lot of local slangs to show his familiarity with the market. He spoke about his achievements as a Sales Manager at LCB, how well he could manipulate his prospective customers, how that in 2 days, he and his team had sold 20 insurance policies even though some of the documents of the customers were modified by them since collecting the documents again would waste time. Ravi also said that he had a low incidence of customer complaints at about 20 per 100 customers he interacted with.The ZM asked many questions which Ravi answered in his enthusiastic and booming voice, sometimes even anticipating the questions and cutting the ZM off in his enthusiasm to answer them. Ravi felt that the meeting was progressing well and he interrupted the ZM to ask him about the salary package and perks being offered and also asked him how much he could claim as expenses during the course of the month. The ZM answered all these questions and they parted as friends, with Ravi even putting his arm around the shoulders of the ZM in a burst of familiarity. Ravi left feeling ―Mission Accomplished‖. However, Ravi felt destroyed when he was not selected.

Questions:
1. Identify the mistakes made by Ravi that led to his rejection. (1.5 marks)
2. If you were Ami Sharma, what would your reaction have been towards an interviewee like Ravi. (1 Mark)