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Ms-24 Question bank


June 2013




1. Briefly explain the Gandhian approach to industrial relations.

 2. Briefly explain the reasons for the formation of managerial unions and its activities. Explain with suitable examples.

 3. What are the special features of collective bargaining, in India ?

 4. Briefly discuss the factors responsible for the failure of participative management schemes in India.

 5. Explain the bases of classification of act of misconduct relating to discipline. Give examples



6. Read the case given below and answer the questions given at the end :

 The Standard Textile Printing Works conduct business in high quality printing of superior ' textiles. It has a good reputation in the market. The Company employs about 500 workers and works in three shifts a day. There is no union in the plant. The chief executive of the works is the General Manager who is assisted by three Shift Managers, six Supervisors and twelve Assistant Supervisors.


For the past few months, the General Manager had been receiving frequent complaints from Shift Managers that a large number of pieces of customer's cloth were missing from the plant and they could not account for the losses. The General Manager took a serious view of the losses because it meant not only payment of damages to the customers but also the company's reputation in the market. He therefore, ordered a close search of workers at the time of their leaving the work-place for home. As a result of these searches, a couple of workers were caught with pieces of cloth hidden inside their dresses. They were chargesheeted for theft subsequently dismissed after the domestic enquiry.

Some day's back, during lunch interval, Vinayak, a worker in the folding department saw an Assistant Supervisor taking a piece of cloth and putting it in his brief case. Vinayak immediately reported the matter to the Shift Manager who came to the department and found the said piece of cloth in the briefcase of the Assistant Supervisor. Without any discussion, he asked the Assistant Supervisor to see him in his office. A week passed, and the concerned Assistant Supervisor continued to attend to his work.

During this period, the Assistant Supervisor threatened Vinayak that the latter's days here were numbered. This upset Vinayak. He approached the Shift Manager and enquired of him as to what action was taken against the Assistant Supervisor. The Shift Manager politely replied, "I am thankful to you for whatever you did; it is none of your business to know what action we are taking against him. Remember that, after all, he is your officer." Vinayak felt irritated, but left the Shift Manager's office without a word.

On the same day, when the watchman was about to search Vinayak while he was leaving the plant, Vinayak shouted at the watchman saying. " I will not allow myself to be searched unless the officers are also searched. They are the thieves." The watchman detained Vinayak at the gate and reported the matter to the General Manager, who called vinayak to his office. On being questioned by the General Manager, Vinayak told him all about the piece of cloth in the Assistant Supervisor's briefcase and subsequent events and repeated what he had said to the watchman. The General Manager thereupon asked him angrily, "Do you mean to say that we are thieves ?" Vinayak replied, "You can take it that way, if you like." The General Manager recorded the incident along with Vinayak's reply to his question and took Vinayak's signature on it.

 Next day Vinayak was served with a suspension order for his "Act of insubordination and indecent behaviour." Thereafter, the General Manager referred the case to the Personnel Manager.

 Questions :

(a) How far is the action of General Manager Justified ?

(b) As the Personnel Manager how would you deal with this case ?

(c) Give reasons for the way you would handle this case.

MS-24   june 2007



1. Briefly discuss  the  levels  and  forms  of  WPM  in  India. Discuss  the  implementation  of  WPM  in  industry. 

2.  Describe registration and  recognition of  Trade  Unions. Briefly  discuss the  methods  of  verification  of  union membership  and  state  the advantages  and  disadvantages  of  these  methods. 

3.  Discuss  the  various  approaches  to  industrial  relations  and their.relevance. 

4.  Describe  the  concept  and process  of  collective  bargaining. Describe  the  emerging  trends  of  collective  bargaining,  with few examples.

5.  Write short notes  on  any threeof  the  following  : 

(a)  Conflict vs. Cooperation

(b)  Misconduct

(c)  Lay-off

(d)  Red Hot  Stove Rule

(e)  Structure  of  employers'  organisations  in  India


6.  Read  the  following  case  carefully  and  answer  the  questions given  at  the  end. 

                                     ADJUSTMENT  PROBLEM

Twenty  female employees  of  a  large  company were grouped  together  daily  in  an area  measuring  forty  feet  by forty  feet  to  perform semi-skilled  assembly  work. Though the layout  was  far from  ideal,  it  was  accepted  as "livable" at  least  as  temporary quarters  until  construction  of  the new  manufacturing facility  was  compl  eted,  and  these women  enjoyed  their  work.  Their  pleasure  came rnostly from  the fact  that they could  talk fleely about  any subject that came  to  mind and still  be able  to  do their  jobs.  They worked  elbow  to  elbow  and rarely  failed  to  assemble  their daily quota. When the  new  manufacturing  facility finally opened, the  women  were  assigned  to  an  'area  several times  larger  than  their  former  quarters.  The  new  plant was  equipped with  superior  lighting,  water  fountains, windows  and piped-in  music.  On  the  surface,  these  work conditions  appeared  ideal,  no  employee  sat less  than  six feet  away  from  any  other.  Management,  however, became  perplexed  over the  performance  of  this group of women after  a few  weeks  in the new facility.  Absenteeism increased,  production lagged,  complaints  and  grievances were  numerous,  and two  of  the  women quit their jobs.

     In  a  closed  door  confer  ence  with  the  Production Supervisor,  the  Plant  Engineer  and  the  Manufacturing Manager, the  Personnel  Director voiced his opinion  about the  unforeseen problems  in  the  assembly  department.  In his  opinion  the  women  missed  the  personal contact  with each other,  missed  the  continuous  conversation  and  other

accustomed forms  of  social interaction  and  basically  were resisting  the  change to  the  new  location.  The  Personnel Director  recommended that  the  Plant Engineer should do

something  about  redesigning  the  layout  to  bring  the women  closer  together  even if  it  meant  spending  several thousand rupees to  do  it.

Questions  :

(a)  Analyse the  problem  in  this  case.

(b)  If  you  were  the  Personnel Director  how  would  you have dealt with  the  grievance of  the  workers  ?

(c)  If  the  employees  were men, would the  same situation have arisen ? Why  or  why  not  ?

MS-24    june 2008


l.  Outline  the objectives  of industrial  relations.  Briefly  explain Dunlop's  approach  to industrial  relations.

2.  Briefly  discuss  the structure  of Indian  trade  unions  .

3.  Briefly  explain  the  evolution  of managerial  unions  in  India. Describe  the  factors  influencing  the  formation  of managerial  unions  in India.

4. Briefly  explain  the  major  perspectives  that  are  dominating the  industrial  relations  scenario  since 1991

5-  write  short  notes on  any  three  of  the  following  : 

(a)  Functions  of  employers' organisations

(b)  Degrees  and forms  of  participative  management

(c)  Collective  Bargaining

(d)  Importance  of  Integrity  and  Trust  in  employment relations

(e)  Grievance redressal  mechanisms


6. Read the  following  case  and answer  the  questions  given at the end.

In  one  state,  the  Chief  Minister  was  invited  to  the annual conference of  a  union  where  union  elections were also  scheduled.  The  Chief  Minister  inaugurated  the conference  and  observed  as follows  :  "i  propose  that  you elect Mr.  XYZ  as your  president and  the  president in  turn elect  his  team.  "  Before  the  members  could  understand the  significance  of  what  the  Chief  Minister had  said there was  a  big  round  of  applause  from  the  audience presumably  orchestrated  by  supporters  of  the  Chief Minister's nominee  for  president ship  of  the  union. Before  anyone could say anything, quite a few  queued up  and  began  to  garland Mr.  XYZ.  Mr.  XYZ  then  rose and  announced the  names of  his nomin ees.  The  elections concluded. Those who  were elected  were  happy  about the smooth  and  cordial  manner  in  which  the  elections  had been  held.  Referring  to  two  cases in  the  recent  past  in neighbouring  factories,  they  said, irr  one  the  rival  unions spent  a  lot  of  money  in  elections. From  where  had  the money  come.  Would  the  ones  who  had  spent  so  much money  not  want  to  recover  it  in  one  form  or  another  ? Another  elected  person  was  talking  about  how management  manipulated  the  elections  to  have  a 'company'

union.  Some  of  the  people  who  had  aspired to  contest rvere dismayed but  could not  do  much  because of  the  atmosphere  in  which  the  whole  thing  had happened.


(a)  Comment  on  the  case  and  the  divergent viewpoints/perceptions  of  those  who  won  the elections without  contesting and  those  who  wanted to  contest  but  could not.

(b)  Discuss  the  problem of  trade union  democracy.

(c)  What  suggestions  do  you  have to  make trade  unions truly  for  the  members, of  the  members, and  by  the members ?

(d)  What  role,  if  any,  should management have  in  the manner  in  which  unions are  administered  ?  Is there a  justification for  managements to  intervene  in  the

internal  matters of  unions  on  the  grounds  that  the internal dynamics  of  unions affect the  functioning  of the  company wherein the  unions operate.

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