FULLY SOLVED BOOK LASY 5 YEARS PAPERS SOLVED PLUS GUESS

Quantitative Techniques

Section 1 Core Concepts of Total Quality Management

Unit 1 Introduction, Definition, TQM is composed of Three Paradigms, As Defined by the International Organization for tandardization (ISO), A Comprehensive Definition, Why Quality Management?

Unit 2 Understand Some Basic Concets, Concept of Quality, Dimensions of Quality, Dimensions of Quality for Goods, Quality Policy, Process Steps in TQM, TQM in Manufacturing, The Principles of TQM, TQM Framework to Quality Improvement, Leadership, Customer Focus, Measurement, Benchmarking, Continuous Improvement

Unit 3 A Triple Level Hierarchical Organization, Operations on IQ Customer Needs and Metrics, The Infoqual Methodology, Objective of the Methodology, Methodology's Users and Use Scenarios, Tools.

Section 2 Learning From the Quality Gurus

Unit 4 Introduction, Concepts of Quality, Objectives of Quality, Need and Importance of Quality, Evolution of Quality, Determinants of Quality

Unit 5 Contribution of Quality Gurus, Walter A. Shewhart (1891-1967), Joseph M. Juran (Born in KENT Centre for Distance Learning Syllabus- 1904), Armand V. Feigenbaum, Kaoru Ishikawa (1915-1989), W. Edwards Deming (1900-1993), Dr. Genichi Taguchi (Born in 1924)

Section 3 The Seven Tools of Quality

Unit 6 Introduction, Check Sheet, Histograms, Steps in Constructing a Histogram, Uses of Histogram Chart, Examples of Typical Distributions, Limitations of Technique

Unit 7 Scatter Diagrams, Steps in Constructing a Scatter Diagram, Interpret the Data, Use of Scatter Diagram, Flow Charts, Process Mapping

Unit 8 Cause and Effect Diagrams, Steps in Constructing a Cause and Effect Diagram, Uses of Cause and Effect Diagram, Advantages of Cause and Effect Diagram, Pareto Diagrams, Control Charts, Steps for Developing Control Charts, Patterns in Control Charts.

Section 4 Statistical Process Control

Unit 9 Introduction, Statistical Process Control (SPC), Statistical Quality Control (SQC), Company Wide Quality Control (CWQC), Process Capability: A Discerning Measure of Process Performance.

Section 5 Acceptance Sampling

Unit 10 Introduction, Acceptance Sampling, Acceptance Sampling Plan, Sampling Plans, Characteristics of a Good Sampling Plan, Points to remember while using cceptance Sampling

Unit 11 OC Curve, The Shape of the OC Curve, Some Specific Points on the OC Curve, A Stream of Lots and the Binomial Distribution, The Isolated Lot and the ypergeometric Distribution, Single and Double Sample Plans, Producers and Consumers Risk

Section 6 Working on Quality Circles

Unit 12 Introduction, Quality Circles: Rationale and Brief History, Quality Circles, Key Elements of Quality Circles

Unit 13 Benefits of Quality Circles, Impediments to the Effective Working of Quality Circles, Quality Circles and the Trade Unions, Quality Circles in India, Areas of Success du to Quality Circle Activities in BHEL

Unit 14 Structural Organisation for QC Circles, Roles and Functions of QC Circle Organization, Top Management, Steering Committee, Facilitator, Leader, Members, Co-ordinator, Middle Management, Quality Control Circle Process

Unit 15 QC Circle Techniques, Brainstorming, Pareto Analysis, Cause and Effect (Ishiwaka) Diagram, Check Sheet, Histogram, Stratification, Control Charts, QC Circle – Implementation, QC Circles: Case Study: Neyveli Lignite Corporation (NLC)

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