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Ms-25 june 2010

MS-25   June-2010


1. What is Total Quality Management (TQM) ? How TQM contributes in bringing change in organisations ? Explain with an example.

2. Describe the Process of Transformation bringing changes in organisations ?

3. Describe different methods of collecting data for evaluation and explain action research approach for evaluation.

4. Discuss how to leverage structure and systems for Managing Organisational Changes.

5. Write short notes on any three of the following :

a) Managing transition

b) Team building intervention

c) Turn around Management

d) Cultural change as a strategy

(e) Types of Resistance

Ms-25 june 2009
Ms-25 june 2011


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