Read the case given below and answer the questions given at the end.

CASE STUDY -1

Retention Challenges at Bharat Fertilisers

Ms. Swamy is the manager of the computer division of Bharat Fertilizers. It is one of the older Fertilizer companies in the country and is located sixty-three kms. from Hyderabad. In spite of a somewhat old technology it has been making profits consistently in the regulated Fertilizer market. Its turnover last year was Rs. 620 crores. It employs 2100 workers and staff and 297 managerial staff. Ms. Swamy is forty years old and has been working for the present company for the last sixteen years. She is presently a manager in M.I.S. department. She is a God-fearing lady and is liked by her colleagues and subordinates. Among her various responsibilities is the central data entry office. It has a sanctioned strength of ten grade GS-4 data entry clerks and one GS-5 supervisor.The starting salary of a trainee clerk is comparable to the compensation paid to clerks with little skills in other companies. However after nearly six months' job experience; most data entry clerks are able to get a substantial salary increase in other companies. It has become known in the market that Ms. Swamy has an excellent training programme for data entry clerks and her division has become a favourite poaching ground for nearby companies. As a result of all this Ms. Swamy has experienced more than 50% turnover over the last two years. A huge backlog of work has resulted. Even after replacements are recruited their productivity is low for many months and a disproportionate time of the supervisor and also of the manager is spent in training the new recruits. Within the data entry section there are three exceptions who have worked for Ms. Swamy for many years. In fact, they have been responsible for most of the work that has been turned out of the section. The GS-5 supervisor has been running the section for seven years. Yesterday, she informed Ms. Swamy that she has received another offer from an Engineering company in Hyderabad with larger and more challenging responsibilities and a substantial increase in pay and benefits. She has just now given the one-month's notice as required by her employment contract and requested leave starting from tomorrow.Ms. Swamy is at her wit's end. She had once recommended that the clerks should be given two special increments on completion of six month's service, but the Personnel department had replied that the rules of the company did not permit increments before the completion of one year, that it could not be given en masse, and that any exception would have serious repercussions among the rest of the employees, and they had earlier turned down similar requests from other Divisions. In any case, the management had imposed a strict control on manpower cost. She had always felt that the supervisor should be upgraded to GS-6 and data entry clerks to GS-5. In fact, she had even mentioned it to her boss, Shiva Lamba. Unfortunately, the matter did not progress beyond that.

Questions:
Ql. Identify and explain some of the HR issues presented in the above case.
Q2. What would you do if you are Shiv Lamba, the boss of the M.I.S. department?
Q3. What can the company do to prevent such issues from arising in any other department?