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1. “Quality is what customers perceive it to be”, Do you agree with the statement?Support your answer with suitable example.2. Support Deming philosophy and trace the strength and weakness of Taguchi’sideas of quality management. 3. “Various difficulties can be anticipated in the implementation of TQM programme”. Validate the statement.4. “Elements of ISO 9000 quality management system used to improve quality performance:” Discuss.
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